Marketing

Manage the customer as an investment

When budget goes to whoever shouts loudest, value the customer over their lifetime, spend against that value to acquire and retain, and grow what the base is worth.

3 steps · 22 lessons · ≈9 hours

Manage the customer as an investment route graphic

Your learning route

The programme order

Complete the programmes in order to finish the route. Each one brings short lessons, applied practice and a real business case together.

Plus and Pro members can create a verifiable Stratify certificate when the route is complete.

  1. Programme 01

    Customer lifetime value

    7 lessons · ≈3 hours

  2. Programme 02

    Customer acquisition and retention

    7 lessons · ≈3 hours

  3. Programme 03

    Customer development and customer equity

    8 lessons · ≈3 hours